A leading e-wallet fintech in the Philippines.
• Develop and implement standard operating procedures for the Commercial Operations to ensure operational efficiency.
• Ensure regulatory compliance and governance in documentation management by maintaining completeness and proper filing, and ensuring that current policies and processes (e.g., onboarding process) of the Commercial Group are within internal and external regulatory standards.
• Lead trade assurance activities such as maintaining standard of service via mystery shopping and Audit on Partner and Merchants, as well as report findings to the CCO for appropriate action and resolution
• Champion and develop plans for continuous improvement that minimize or adequately address operational risks.
• E-Commerce background is an advantage
• Strong Operations and reengineering/ continuous improvement background