Work for a BPO that serves Fortune 500 clients. This is an urgent search and recruitment. Email us your resume at jobs@kasearchasia.com.
See more job openings in Business Process Outsourcing
CLIENT:
Our client is a knowledge process outsourcing company that provides research services, business services, document services, and legal services to Fortune 500 clients.
JOB DESCRIPTION
• Acts as the first point of contact for the operations of the business unit
• Communicates directly with the client on matters escalated to his/her attention
• Develops internal processes and policy documents to support the business unit or company goals
• Oversees and coordinates operational issues to ensure smooth functioning of operations across all business units
• Monitors progress of the team’s deliverables and is responsible for quality and timely completion of the same
• Reviews staffing plans on a regular basis
• Conducts objectives setting, performance monitoring, and performance review of team members
• Provides coaching and feedback (formal and informal) on day-to-day operations, critical incidents, and work ethics of team members to enhance performance and arrest attrition
• Recognizes and rewards performance and ensures welfare measures are carried out
• Creates performance improvement plans for associates who are below target
• Implements the Company’s Code of Conduct and administers disciplinary management procedures to team members
• Performs tasks related to contract coordination and contract lifecycle management including but not limited to, preparing contract summaries, executing contracts and entering contract data into the client database
• Performs quality review of contracts and other deliverables, in accordance with client guidelines and feedback
• Leads or provides guidelines for special projects
• Tracks and reports metrics
JOB QUALIFICATION
• Contract Lifecycle Management technology platform expertise (Ariba ideally)
• E-Signature technology familiarity
• Experience managing a team of at least 8 lawyers, paralegals, contract administration professionals
• Experience liaising directly with U.S. corporate clients
• An understanding of U.S. commercial contracts
• Experience instituting quality control and quality assurance program
• Law degree preferred
• Lean/Six Sigma credentials preferred but not required
• Must be amenable to working on night shift schedule and Philippine Holidays
ACTIVE DATES
This is an urgent search. Due to the coronavirus pandemic, we will connect you to client virtually, hence no need to leave home to apply. Email your resume to jobs@ksearchasia.com
