CLIENT:
Our client is a global foundation that professionally manage and deploy charitable giving to all corners of the world.
JOB DESCRIPTION
Main Responsibilities
• Directly reports to the VP of Technology.
• Primary function is to triage new tickets and drive resolution of all unresolved tickets.
• Close collaboration with Product Management and Engineering to ensure unresolved issues are addressed in sprints
• Verify the reported issues by reproducing them and documenting the steps with as much detail needed by engineering.
• Communicate with customers when tickets are resolved or closed, including using Zoom or other technologies.
• Create and maintain a knowledgebase for all applications.
• Maintain reporting and analytics components of ticketing system
• Advocate for hot fixes when necessary
JOB QUALIFICATION
• Bachelor’s degree or equivalent combination of education and experience
• 4+ of business analyst experience in a work environment
• 4+ year experience with Scrum/Agile development methodologies and release process
• Extensive experience with Jira or equivalent tool
• Extensive experience with Confluence or equivalent tool
• Extensive experience working closely with developers and qa
• Ability to create user stories with clear and concise acceptance criteria
• Ability to create release notes based on completed sprint work ready to be released
• Ability to create low fidelity mockup designs when necessary
ACTIVE DATES
Urgent Hiring!
