CLIENT

Our client is an American ‘’Christian’’ NGO.

JOB DESCRIPTION

The Production Support Analyst’s primary function is to triage new tickets and drive the resolution of all unresolved tickets.

JOB QUALIFICATION

• 3+ years of production support analyst experience in a work environment
• 4+ years of experience using enterprise ticketing systems like Zendesk, Freshdesk, Salesforce, ServiceNow etc.
• Experience with Scrum/Agile methodologies and release process
• Experience with Jira or equivalent tool

ACTIVE DATES
Urgent hiring

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