Our client is a start up logistics global business services center.
• Manage and lead a team of documents representatives and team leads to achieve high customer satisfaction.
• Lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement
• Monitor and allocate resources according to productivity level in order to achieve service excellence
• Provide trainings to existing and new staff on customer specific process and requirements.
• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely.