CLIENT:
Our client is a start up logistics global business services center.
JOB DESCRIPTION
• Manage and lead a team of documents representatives and team leads to achieve high customer satisfaction.
• Lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement
• Monitor and allocate resources according to productivity level in order to achieve service excellence
• Provide trainings to existing and new staff on customer specific process and requirements.
• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely.
• Pro-actively communicate with internal customers and external customers on industrial, country and company initiatives and changes.
JOB QUALIFICATION
• 6+ years of working experience in logistics with at least 3 years in team leader capacity
• Experience in the BPO or SSC
• Preferably has migration experience
• Must be willing to work in Ortigas, hybrid set up
ACTIVE DATES
Urgent Hiring!
