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The client is a leading provider of omnichannel contact center and customer experience solutions.


The Head of HR provides both strategic and tactical human resources leadership and support, to meet the needs of the business. This individual is an action-oriented self starter who develops HR strategies and implements HR practices in support of organizational advancement. In alignment with the local leadership, the Head of HR is responsible for creating, developing, and executing programs with a sense of urgency and producing clear results.

• Provide proactive hands-on leadership, direction and counsel to Senior Leaders and managers in all of the disciplines of Human Resources (e.g., recruitment & selection, compensation, organizational development, learning & development, performance management, coaching and employee relations)
• Communicates effectively at all levels of the organization with the ability to influence appropriately
• Ability to successfully monitor the “pulse” of the employees to ensure a high level of employee engagement, thus sharing in the ultimate responsibility for creating a great place to work
• Develops and recommends communication and change strategies to ensure the business is moving in a desired direction
• Through regular interactions with managers and employees, identifies business needs and develop plans for resolution in a timely manner
• Monitors key HR metrics and preempts required actions
• Develops, implements, and ensures consistent application of HR strategies, guidelines and programs
• Leads HR team in the development of content, policies and training in support of HR processes
• Creates and implements internal standards for continual improvement of the efficiency and effectiveness of the HR team and overall function
• Sets clear objectives for the HR team and coaches the team as and when required
• Responsible for HR data integrity for Philippines
• Maintains current knowledge and understanding of regulations, industry trends, current practices, new developments and applicable laws regarding human resources and ensures compliance with all local statutes involving employment
• Build and maintain effective working relationships with the global HR Team and cross functional relationships within APAC.
• Special Projects as required. Identified projects include:

  • HR portal
  • Employee Handbooks
  • Oracle/Taleo (HRIS System)
  • Orientation/On-boarding programs
  • Training / Talent programs



• 8+ years of experience with strong business partnering skills, i.e. developing and implementing HR strategies and solutions, in a global MNC with at least 3 years in people management
• Demonstrated success with a consultative HR leadership approach to business partnering while managing and developing a high-performing team
• Effective and positive persuasion and influencing skills
• Able to make connections across complex problems or ideas (highly preferred)
• Ability to perceive the big picture in any situation while ensuring related details are covered
• Empathetic to other peoples’ values and points of view, thus having the ability to tactfully and confidently communicate with internal and external customers
• Experienced within a matrixed environment
• Demonstrated ability to understand and promote the linkage between business and operational priorities and human resources activities
• Ability to maintain, understand and promote the linkage between business and operational priorities and human resources activities
• Ability to maintain, understand and respect confidentiality and handle sensitive situations with excellent judgment and discretion
• Excellent communication skills, both verbal and written; strong interpersonal, collaboration and teamwork skills
• Ability to handle changes to work demands and stay organized, focused, even-tempered and congenial when faced with multiple deadlines
• Strong knowledge of Philippines employment laws and regulations and experienced in handling all aspects of employee relations matters
• Strong bias for action and keen sense of urgency
• Ability to travel as and when needed

Until July 2019


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