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CLIENT
An engineering solutions company
JOB DESCRIPTION
Oversee the Accounting Service Delivery based on KPI’s/SLA’s
Support the SSC regional business partners and GPO’s (Service Delivery and Process Standardization) in Governance and Performance monitoring of the BPO Service Provider:
o Set up customized Dashboards for SSC Management and other company’s Stakeholders
o Support of the operational business by analysis of the SLA’s, KPI’s and other relevant figures
o Support the SSC Office in contractual matters and performance controlling
o Support and preparation of the weekly regional calls, monthly Service Management Councils and quarterly Joint Review Meetings
JOB QUALIFICATION
• Must have Shared Service Center or BPO experience
• Must have experience in PTP, OTC and RTR
• Strong Stakeholder Management
• Vendor Management experience is an advantage
• Strong in process improvement, six sigma a plus
ACTIVE DATES
June 08 – February 28, 2019
