CLIENT:
Our client is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing.
JOB DESCRIPTION
- The People Solutions Partner is responsible for providing HR counsel and handling complex and ambiguous employee and supervisor HR cases. This role requires coordination with various HR Functional teams, and non-HR subject matter experts (SMEs). This role will manage intake, triage, and resolve cases from designated client groups in a variety of countries.
- Act as the first point of contact by performing the role of a virtual HR Business Partner, and provide support and guidance to employees and supervisors on workplace issues, ensuring they feel heard and valued to promote a positive work environment
- Provide policy and benefit counsel specific to site, country, and payroll, and refer to vendors when appropriate.
- Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity
- Able to navigate complex and ambiguous cases by researching relevant precedent, policies, plan documentation, and exercising judgment
- Maintain accurate records of employee interactions and resolutions, ensuring compliance with company policies and legal requirements
- Develop solutions for unique business problems recognizing the intent of the policy and document it for future use
- Develop deep understanding of the business site-specific context including regulations, culture, and policies
JOB QUALIFICATION
- Bachelor’s degree in Human Resources, Business Administration, Psychology or a related field
- Experience in supporting multinational client groups
- Relevant HR certifications (e.g., SHRM-CP, PHR, CIPD) are a plus
- Minimum of 3 years of experience as an HR Business Partner, HR Generalist or related role
- Experienced problem-solving and critical thinking skills to handle complex and ambiguous cases
- Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues
- Must be proficient in English
- Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms
- Strong interpersonal skills with the ability to build rapport and trust with employees
- Highly flexible and willing to do shifts
ACTIVE DATES
Urgent hiring!
