E-commerce Operations & Support Specialist

See more job openings in Business Process Outsourcing

CLIENT

German biotechnology company manufacturing kits and intstruments used by science and medical experts to help identify cure for different illnesses.

JOB DESCRIPTION

• Support increasing connections to and integration of company’s clients via eProcurement interfaces
• Deliver all critical customer projects on schedule
• Analyze, design, develop, and technically implement data integration interfaces
• Set up data integration & workflow design
• Manage hosted catalog files for B2B customers in line with regular product launches, promotional activities, and annual price changes
• Manage content of hosted catalogs in line with customer needs and eCommerce goals
• Daily support incident management (e.g. pricing/ product availability issues )
• Enter, manage and monitor pricing conditions in SAP for B2B accounts
• Support the setup and launch of digital customer onsite stocking solutions
• Provide onsite support at select customer events
• Partner with digital channel development colleagues to uncover additional opportunities to improve customer experience and conversion.

JOB QUALIFICATION

• Knowledge of eCommerce connection interfaces (cXML, EDI, Punch Out, Idocs,..), basic programming skills preferred
• Ability to develop relationships with multiple customer functions including Procurement, Finance, Operations, and R&D leadership
• Experience developing cross-functional internal relations working relationships including sales, marketing, and commercial operations
• Proven ability to see improvement opportunities and address with creative solutions
• Excellent data analysis and marketing skills and ability to apply these skills to generating business decisions
• Demonstrated ability to operate independently, with initiative, and good business judgment

ACTIVE DATES

January – March 2019

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