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CLIENT:
An Australian BPO company with 3 sites in Makati, Ortigas and Taguig.
JOB DESCRIPTION
- Manage all aspects of the product or project implementation in the assigned country
- Communicate with the primary office, report on progress, and act as the organization’s representative in that country
- Coordinate, develop and oversee staff, projects and the company culture
- Develop goals and establish standard operating procedure that are aligned with the organization’s NEXT GEN culture
- Must possess a high degree of financial acumen, with demonstrated understanding that revenue generated must return a profit
- Defines and implements annual budget plans and provides regular reports to the headquarters
- Ensure account management, client services and day to day operations and associated departments are sound and in place of growth
- Assess company progress, client stability, marketing successes and compiles designated reports to submit to the headquarters
- Mentor direct reports
JOB QUALIFICATION
- Candidate must hold a similar or higher position in a BPO setting
- Candidate should have adept experience in the BPO sector
- Must have extensive experience in managing international business
- Candidate must have at least a Bachelor’s Degree
- Six Sigma Black Belt and PMP Certification is a preference but not required
- Extensive knowledge in Philippine Labor Law and Culture
- Ability to create and implement employee programs to improve effectiveness
ACTIVE DATES
Until March 2019
