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CLIENT
European company
JOB DESCRIPTION
• Serves customers by planning and implementing call center strategy and operations; improving systems and processes; managing staff.
• Will champion the support team of HR, Finance, Quality, Training and IT, developing manager and employees to create a healthy, competent and productive environment
• Determines operational strategies via needs assessments, reviews, capacity planning, cost/benefits analyses; identifying and evaluating new technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to the group
• Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing actions plans; completing system audits and analyses; managing system and process improvement and QA programs; installing upgrades
• Represents company interests and strategies locally
• Liaise with local lawyers for ad hoc issues and concerns
JOB QUALIFICATION
• Customer focus
• People Skills
• People Management experience
• Stakeholder management experience
• Project management experience
• Must be willing to be assigned in Cebu
ACTIVE DATES
June 08 – October 30, 2018
