Contact Center Head

See more job openings in Top Management


European company


•    Serves customers by planning and implementing call center strategy and operations; improving systems and processes; managing staff.
•    Will champion the support team of HR, Finance, Quality, Training and IT, developing manager and employees to create a healthy, competent and productive environment
•    Determines operational strategies via needs assessments, reviews, capacity planning, cost/benefits analyses; identifying and evaluating new technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to the group
•    Maintains and improves operations by monitoring system performance; identifying and resolving problems; preparing and completing actions plans; completing system audits and analyses; managing system and process improvement and QA programs; installing upgrades
•    Represents company interests and strategies locally
•    Liaise with local lawyers for ad hoc issues and concerns


•    Customer focus
•    People Skills
•    People Management experience
•    Stakeholder management experience
•    Project management experience
•    Must be willing to be assigned in Cebu


June 08 – October 30, 2018


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