CLIENT:
Our client is one of Asia’s largest healthcare services providers.
JOB DESCRIPTION
The Process Improvement Manager will lead a major transformation initiative aimed at centralizing Accounts Receivable (AR) processes within the organization. This role is critical in designing, implementing, and eventually managing a centralized AR support group that will serve as the backbone of AR operations across North and South Luzon.
He/she will focus on leading the AR transformation project—centralizing posting, streamlining documentation processes, improving tax compliance, and laying the groundwork for a centralized helpdesk. Once implementation is complete, the Process Improvement Manager will transition to managing the newly formed AR Central Support team, which will provide direct operational support to field teams responsible for collections and posting. This includes oversight of the AR Helpdesk for inquiries related to payment posting, territory backfill, and tax issues such as withholding tax and VAT.
This position demands deep knowledge of AR processes, strong process improvement capabilities, and the ability to collaborate across finance, operations, and IT teams. Leadership and change management skills are key, as this person will drive an organization-wide shift in how AR services are delivered.
Key Responsibilities
- Transformation Phase
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- Lead the design and execution of the centralized AR transformation project, including process mapping, workflow redesign, and systems alignment.
- Identify and implement process improvements, automation opportunities, and best practices within the AR function.
- Collaborate with internal stakeholders across departments to align on project goals, timelines, and resource planning.
- Ensure all components of AR centralization are compliant with tax and financial regulations, particularly VAT and withholding tax.
- Track and manage project milestones and deliverables.
- Post-Implementation Phase
- Manage the AR Central Support Group, which will support AR operations across Luzon.
- Provide leadership to the team handling:
- Centralized payment posting
- AR Helpdesk operations (e.g., billing inquiries, tax concerns, and territory coverage issues)
- Tax-related AR responsibilities (e.g., withholding tax, VAT compliance)
- Serve as the key escalation point for AR issues requiring cross-functional collaboration.
- Monitor operational performance metrics and drive ongoing improvements in service delivery.
JOB QUALIFICATION
- Bachelor’s degree in Accountancy, Banking, Finance, or related field.
- In-depth understanding of end-to-end AR functions.
- Proven track record of leading teams and managing process improvement initiatives.
- Strong analytical, problem-solving, and communication skills.
- Detail-oriented with excellent organizational and multitasking abilities.
Location: Sta. Rosa, Laguna (Metro Manila Area)
ACTIVE DATES
Urgent hiring!
