INSURANCE ANALYST JOB DESCRIPTION
*Processing
- Operate the client system and process insurance tasks and activities for clients with minimal supervision. Follow established procedures and meet quality, quantity, and timeliness standard. Follow Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided and information security requirements.
*Operation Optimization
- Report processing problems and take the initiative to find solutions.
*Customer Experience
- Communicate with the client using clear, polite and well-organized English emails.
- Respond promptly to client requests and report to the supervisor in a timely manner if any issues are found.
TRAINING SPECIALIST JOB DESCRIPTION
*Processing*
- Operate various client systems and perform complex tasks and activities without supervision.
- Follow the company’s Information Security policies/guidelines, as well as the client’s security requirements, policies, and practices that are provided and information security requirements.
*Auditing and Trouble-shooting*
- Set up the audit plan, create the audit summary, identify the performance gap and propose solutions.
- Perform timely trouble-shooting.
- Ensure the unit/team meets the compliance requirements.
*Training
- Set up a training plan, manage the training process and deliver the training.
- Coach the Jr. Trainer on the training.
*Others
- Analyze the data, and generate and present the report.
- Assist with new client on boarding.
- Independently on-board new tasks.
ACTIVE DATES
Urgent hiring!
