CLIENT:
Our client is is a globally recognized automotive brand committed to delivering exceptional customer experiences through its extensive dealer network and customer support operations.
JOB DESCRIPTION
- Manage and resolve escalated customer complaints and complex customer concerns.
- Serve as the primary point of contact for customer concern handling and resolution.
- Coordinate with internal teams, dealers, and external stakeholders to address customer issues.
- Conduct case investigations and recommend appropriate resolutions to improve customer experience.
- Analyze customer concerns and identify opportunities for process and service improvements
JOB QUALIFICATION
- At least 5 years of experience in customer relations, customer experience, customer complaints, escalation management, or case management.
- Demonstrated experience resolving complex customer concerns and managing escalated cases involving multiple stakeholders.
- Exposure to dispute resolution, mediation, hearings, or formal complaint management is an advantage.
- Strong interpersonal, problem-solving, and stakeholder management skills with the ability to handle difficult customer situations professionally.
- Excellent verbal and written communication skills with the ability to engage effectively with customers, dealers, and internal teams.
ACTIVE DATES
Urgent hiring!
