CLIENT:
Our client is an award-winning global provider of digital marketing solutions.
JOB DESCRIPTION
Social Listening & Performance:
- Social Amplification & Channel Management:
o Creates and maintains local language social media content calendar – In sync with area and in alignment with global and local content strategy.
o Schedules all social content in Sprinklr, and ensures content is correctly tagged. o Community management, replying to comments & private messages received through social.
- Social Content & Tools:
o Supports & updates the Area social media calendar. Collates and curates Social Media content. Collaborates on the always-on content strategy and advises on content quality.
o Provides training and onboarding on all content related tools, as well as editorial platforms.
- Social Advocacy (Emp/Exec):
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Manages MyCompany content/Newsletter + Pulse inclusion.
- Monitors profiles daily and flags as needed.
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- Social Paid:
- Schedules and posts on behalf of the team.
- Supports social organic amplification (boosting) and paid media campaigns, including performance tracking, planning, and posting in Sprinklr.
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JOB QUALIFICATION
- Required Competencies and Skills:
- Strong interpersonal skills and excellent written and verbal communication skills in English and Korean or Japanese. Professional/Business to Native level proficiency is required. For the Japanese-Speaking role, JLPT level of N1 or N2 certification is required.
- Excellent communication skills, both written and oral, with strong interpersonal abilities. A passion for conversation and customer service.
- Excellent command of the English language with outstanding written communication skills and the ability to establish and use different tones of voice across various audiences. • Excellent organizational skills, including effective time management.
- Ability to work autonomously in a fast-paced environment, exercising good judgment and knowing when to escalate issues to team leads.
- A good communicator who can comfortably share ideas with stakeholders. Ability to articulate and evangelize services with stakeholders.
- Analytical thinker with a strong understanding of data to provide insight, ensuring we are delivering value.
- Proficiency in project management strategies and tools.
- Ability to manage relationships with various stakeholders, work collaboratively, and find resolutions to conflicts and issues.
- Strategic thinker with strong attention to detail, capable of working with multiple stakeholders to ensure all events are captured accurately.
- Solid understanding of best practice in both social media and response management. • Strong knowledge and confident use of social media platforms (not limited to Facebook, Twitter, Instagram, YouTube, TikTok, and LinkedIn) and an awareness of emerging social media platforms and capabilities
- Publishing tool proficiency (Sprinklr experience is a plus)Required Experience:
- College Degree
- Has 6-10 years of experience or more in digital marketing or social media marketing and assigned role.
- Experience in client management or stakeholder management
- Experience in cross-functional collaboration
- Experience at an agency (social, media or mix) or managing paid social media activity for a large brand; definite experience in reporting and providing actionable insights from social activity performance.
- Preferably experience with a tech brand across both B2B and B2C audiences • Hands-on experience in multiple social platforms, strong knowledge, and confident use of their capabilities (Facebook, Twitter, Instagram, YouTube, and LinkedIn) and an awareness of emerging social media platforms and capabilities
- You will have experience and knowledge of what it takes to build, nurture and support a strong community of fans and advocates.
Desired Characteristics:
- Self-starter – Have a proactive attitude and a desire to find creative solutions. • Team player – Focus on winning as a team rather than individually. Be cooperative and collaborative.
- Open-minded – Be able to work effectively across different teams and personalities. Be flexible and adaptable.
- Detail-oriented – Treat the work as your own and be able to analyze.
- Cool-headed – Be patient and even tempered.
- Drive for results – Be tough and persistent and know when to research vs. when to make a quick decision.
- Client service oriented – Be positive, highly responsive, proactive and optimistic.
ACTIVE DATES
Urgent hiring!
