Salesforce Commerce Cloud Admin/Business Analyst

Our client is a the no. 1 CXM agency globally and the Salesforce partner of the year in Switzerland. We are hiring for their Philippine ooffice.


·        Admin task

o Managing roles and permissions for Business Manager users.

o Managing storefront data and code using import/export, jobs, and replication.

o Setting site or global preferences and creating custom preferences.

o Monitoring and controlling B2C Commerce instances.

o Performing standard system backups.

·        Support application monitoring – For activities that cover the full business service

o Coordinate with other support groups if required

o Ensure that all projects provide a full documentation of their solution

o Act upon any monitoring alerts

o Provide feedback on ticket / problem to improve the monitoring solution

o Report on monitoring alerts and identify when alerts can be classified as pro-active

·        Support engineer

o Incident (bug and service request) and problem analysis and resolution.

o Debugging issues and performing complex code/config changes to ensure resolution

o Analysis of ticket trends and provide recommendations to revert any negative trend

o Own the issues until resolution.

o Supporting Clients with technical knowhow

o Collaborate with an international team Coordinates feature requests, pull requests, bugs in Magnolia modules, issues or other topics with Magnolia support / devs

o Escalate to other support teams if resolution can’t be found or to the technical lead

o Using ServiceNow as unified working tool to manage incidents

o Responsible to build/maintain technical and training materials in central repository

o Responsible to build/maintain Quick Reference guides and FAQ’s

o Maintain internal team documentation – process changes, configuration documents etc.

o Problem management to find the route cause and implement a resolution

o Perform or support the required regression testing

o Perform MASS updates

o Includes correct assessment of priority and business service

o SLA monitoring

o Receive knowledge transfers from new projects

o Review all documentation provided by new projects to acquire knowledge regarding new processes implemented

o Act upon any monitoring alerts

o Provide feedback on ticket / problem to improve the monitoring solution

Report on monitoring alerts and identify when alerts can be classified as pro-active


· University or college degree in computer science or business information systems
· 2+ years of experience in software development
· 1+ years SFCC admin experience
· ITIL, certified in foundation level or higher
· Salesforce Commerce Cloud functional skills
o Content Management
§ Content assets
§ Page Designer
§ Einstein Recommenders
§ Translations management
o Customer Groups
§ Create and manage customer groups and campaigns related to them
§ Support the client in adhering to the SEO best practices
o Products & Catalogs
§ Consulting catalog management and product structure best practices
o Search
§ Setting up Search rules based on Business Requirements
§ Supporting with Synonym, Hypernym etc. Setup
§ Keyword groups
§ Sort rules (including Einstein)
o Checkout
§ Einstein Analytics
§ PSP configuration
o Security Settings
§ Profile settings
§ Permission sets
o Interface customization
§ Customize buttons, links, and actions
§ Lightning components
§ UI Design best practices
o Monitoring
§ Debug logs
§ Scheduled jobs
§ Einstein Analytics
§ Deep knowledge in the following ITIL processes and ability to apply them in daily business as well as consulting the client in them: incident management, problem management, escalation management, monitoring and event management, Change management, Release management, Service request management, Service Desk
§ Excellent verbal and written communication skills in English, client oriented and internally
§ Open to participate in the on-call organization as well as in the shift-organisation
§ Time management skills
§ Strong service oriented and Customer-centric mindset with basic skills in ITIL
§ Ability to gather data, analyze, propose actions and solutions and report to direct management
§ High motivated, self-starter, and team player
§ Coach and train other team members
§ Stress tolerance, adaptability, and tactical mindset
§ Collaborative skills
§ Interpret, visualize, and present trend analysis results to stakeholders.
§ can-do and pro-active attitude
§ Good presentation skills
§ Attention to details

Urgent hiring!


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