CLIENT:
Our client is a the no. 1 CXM agency globally and the Salesforce partner of the year in Switzerland. We are hiring for their Philippine ooffice.
JOB DESCRIPTION:
· Admin task
o Managing roles and permissions for Business Manager users.
o Managing storefront data and code using import/export, jobs, and replication.
o Setting site or global preferences and creating custom preferences.
o Monitoring and controlling B2C Commerce instances.
o Performing standard system backups.
· Support application monitoring – For activities that cover the full business service
o Coordinate with other support groups if required
o Ensure that all projects provide a full documentation of their solution
o Act upon any monitoring alerts
o Provide feedback on ticket / problem to improve the monitoring solution
o Report on monitoring alerts and identify when alerts can be classified as pro-active
· Support engineer
o Incident (bug and service request) and problem analysis and resolution.
o Debugging issues and performing complex code/config changes to ensure resolution
o Analysis of ticket trends and provide recommendations to revert any negative trend
o Own the issues until resolution.
o Supporting Clients with technical knowhow
o Collaborate with an international team Coordinates feature requests, pull requests, bugs in Magnolia modules, issues or other topics with Magnolia support / devs
o Escalate to other support teams if resolution can’t be found or to the technical lead
o Using ServiceNow as unified working tool to manage incidents
o Responsible to build/maintain technical and training materials in central repository
o Responsible to build/maintain Quick Reference guides and FAQ’s
o Maintain internal team documentation – process changes, configuration documents etc.
o Problem management to find the route cause and implement a resolution
o Perform or support the required regression testing
o Perform MASS updates
o Includes correct assessment of priority and business service
o SLA monitoring
o Receive knowledge transfers from new projects
o Review all documentation provided by new projects to acquire knowledge regarding new processes implemented
o Act upon any monitoring alerts
o Provide feedback on ticket / problem to improve the monitoring solution
Report on monitoring alerts and identify when alerts can be classified as pro-active
JOB QUALIFICATION
· University or college degree in computer science or business information systems
· 2+ years of experience in software development
· 1+ years SFCC admin experience
· ITIL, certified in foundation level or higher
· Salesforce Commerce Cloud functional skills
o Content Management
§ Content assets
§ Page Designer
§ Einstein Recommenders
§ Translations management
o Customer Groups
§ Create and manage customer groups and campaigns related to them
o SEO
§ Support the client in adhering to the SEO best practices
o Products & Catalogs
§ Consulting catalog management and product structure best practices
o Search
§ Setting up Search rules based on Business Requirements
§ Supporting with Synonym, Hypernym etc. Setup
§ Keyword groups
§ Sort rules (including Einstein)
o Checkout
§ Einstein Analytics
§ PSP configuration
o Security Settings
§ Profile settings
§ Permission sets
o Interface customization
§ Customize buttons, links, and actions
§ Lightning components
§ UI Design best practices
o Monitoring
§ Debug logs
§ Scheduled jobs
§ OCAPI
§ Einstein Analytics
§ Deep knowledge in the following ITIL processes and ability to apply them in daily business as well as consulting the client in them: incident management, problem management, escalation management, monitoring and event management, Change management, Release management, Service request management, Service Desk
§ Excellent verbal and written communication skills in English, client oriented and internally
§ Open to participate in the on-call organization as well as in the shift-organisation
§ Time management skills
§ Strong service oriented and Customer-centric mindset with basic skills in ITIL
§ Ability to gather data, analyze, propose actions and solutions and report to direct management
§ High motivated, self-starter, and team player
§ Coach and train other team members
§ Stress tolerance, adaptability, and tactical mindset
§ Collaborative skills
§ Interpret, visualize, and present trend analysis results to stakeholders.
§ can-do and pro-active attitude
§ Good presentation skills
§ Attention to details
ACTIVE DATES
Urgent hiring!
