CLIENT:
Our client is a Chicago-based AI-driven RPA and BI platform company.
JOB DESCRIPTION
- Conduct user interviews, surveys, and workshops to uncover pain points, workflows, and unmet needs across segments. Develop client personas and usage scenarios to guide asset design and prioritization. Serve as the voice of the client in cross-functional discussions, advocating for user-centric solutions. Build trusted relationships with key clients to deepen product adoption and gather candid feedback.
- Lead a team of asset product managers in rapidly prototyping, testing, and iterating assets based on client feedback. Partner with data analysts to ensure assets are intuitive, actionable, and aligned with user mental models. Establish feedback loops with clients and Customer Success Managers (CSMs) to prioritize enhancements and fixes.
- Maintain a dynamic asset roadmap that balances strategic priorities with client-driven improvements. Present asset updates, roadmaps, and success metrics to clients and internal stakeholders. Ensure assets are released with clear value propositions, adoption strategies and other collaterals tailored to client segments, assisting the marketing and the sales teams for Go-To-Market strategies for launching assets.
- Define and track user-centric KPIs (e.g., adoption rate, feature usage, client satisfaction). Analyze asset performance to identify gaps and opportunities. Iterate on assets to maximize time-to-value and ROI for clients.
JOB QUALIFICATION
- 5+ years in product management, with 2+ years leading product teams in SaaS, analytics, workflow automation software.
- Proficiency with product management/growth tools (e.g., Jira, UserPilot) and analytics platforms.
- Proven expertise in user interviews, research and segmentation methods.
- Passion for GenAI powered workflow automation.
ACTIVE DATES
Urgent hiring!
