CLIENT:
Our client is a shared services center providing transactional, processing, and consulting services in the areas of finance and accounting, information technology, supply chain management, human resources, downstream customer service and marketing.
JOB DESCRIPTION
- The Team Lead, People Solutions will be responsible for establishing and leading a team dedicated as the primary point of contact for all HR-related inquiries and issues from employees and supervisors. This role demands a proactive mindset, exceptional leadership skills, a profound understanding of HR policies, benefits, and processes, and the acumen to navigate complex cases with finesse.
- Lead a team of People Solutions Partners to provide HR guidance to employees and supervisors. Ensure the team operates efficiently and effectively, addressing employee concerns promptly and professionally
- Partner closely with regional HR, management, and other stakeholders to address employee issues and implement solutions to foster strong working relationships across the organization
- Apply strong understanding of HR policies, services and programs in wide variety of situations with increasing complexity
- Anticipate workforce requirements based on recurring HR activities and identify trends to address increased customer requests and inquiries
- Ensure the team meets all key performance indicators to effectively deliver organizational goals
- Develop deep understanding of the business site-specific context including regulations, culture, and policies
JOB QUALIFICATION
- Minimum of 7 years of experience as an HR Business Partner, HR Generalist or related role
- Demonstrated leadership skills with the ability to inspire and motivate a team. Experience in mentoring and developing team members
- Strong problem-solving and critical thinking skills to handle complex and ambiguous cases
- Highly proficient in using knowledge of HR policies, benefits, and processes to resolve employee and supervisor issues
- Must be proficient in English
- Demonstrates exceptional verbal and written communication skills, consistently delivering outstanding customer service remotely through phone and various digital platforms
- Excellent communication and interpersonal skills to build trust and rapport with stakeholders
- Highly flexible and willing to do shifts
ACTIVE DATES
Urgent hiring!
