Supply Chain and Customer Care Manager


Our client is a global biotechnology company.


•Is responsible for identifying system opportunities for improvement related to customer care, supply chain, tenders or service administration
• Overall process owner and approver on process improvements for Supply Chain Management and Customer Care
Operation as well Shared Services Management
• Conducts Regular Process Reviews and Process Checks for Country Specific Customer Care Processes and identify best practices for standardization
• Streamline Instrumentations APAC and Demopool Asia (QBS SCM) process
• Top level escalation for local business partners and stakeholders for QBS APAC SCMCC Shared Services
• Main Point of Contact for SCM and Order to Cash Activity transitions
• Drives discussions and collaboration with Local Business Partners and Stakeholders on improvements for QBS APAC and SCM Functions
• Gather requirements for significant changes to the applications, systems and processes.
• Leads data gathering and analytics on Supply Chain and Customer Care scope of operations
• Publish reports to local business partners and stakeholders to present QBS Shared Service operations and systems
performance and derive process improvements
• Owns Reporting analytics process supporting QBS APAC SCMCC Teams
• Thorough knowledge of the application and its functions is required.
• Keeps abreast on latest Supply Chain and Customer Care processes, innovations, strategies, regulations and applies these in his/her current departmental scope
• Reviews Master Control documents and ensure these are up to date and complete.
• Manages UPS SG 3PL Performance for APAC Instrumentations shipments and aligns shipping processes with
Instrumentations Leads and counterparts in the other regions
• Drives local hub replenishments of Instrumentations and Spares in UPS Singapore
• Manages MNX Singapore 3PL Performance for Demopool Loans and Evaluation


▪ Minimum 8 years of supply chain and customer care operations experience in a shared service environment of
a multinational organization setup to support Asia Pacific region
▪ Strong people management, analytical, organization and problem solving skills
▪ Excellent interpersonal and leadership skills with an ability to communicate processes, timelines and schedules
▪ Ability to develop, analyze and apply data to make decisions in alignment to meet service requirements while
consistently achieve operational requirements
▪ Profound understanding of customer support processes and related systems (i.e. SAP and
▪ Strong MS office applications and presentation skills
▪ Proficient in English

Interpersonal skills:
▪ Customer focus with strong leadership skills
▪ Can lead objective-oriented exchange of information and initiate interdisciplinary and international
communication networks within the organizational unit, with international partners on a regular basis
▪ Can conduct expedient, structured and efficient strategic oriented discussions and difficult negotiations in order to achieve the desired results
▪ Communicate in a constructive manner in the event of dispute resolution
▪ Mediates escalated situation
▪ Successfully represents the Company within the scope of technical responsibility both internally and externally


Hiring until July 2021


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