See more job openings in Business Process Outsourcing
CLIENT
A US fintech with a contact centre in the Philippines.
JOB DESCRIPTION
• Deliver onboard training to new customers
• Operate as a point of contact for all matters specific to our customers, proactively respond to customer requests, complaints, and needs as well as issue escalations as needed
• Ensure the timely and successful delivery of solutions according to customer needs and objectives
• Communicate clearly the progress of daily/weekly initiatives to internal and external stakeholders
• Identify and grow opportunities within customer accounts and help with sales team to ensure growth attainment, conduct monthly meetings with clients to review services, resources, success and make recommendations
• Develop new business with existing clients and/or identify areas of improvement to exceed team sales quotas
JOB QUALIFICATION
• Experience working directly with customers to solve issues
• 1-3 years of experience managing client relationships within a high-volume environment
• Advanced technology skills to include:
- Use of the Internet, Google MapsMicrosoft Excel and other office suite products
- Knowledge of sales platform software such as “SalesForce” a plus
- Software and/or SaaS experience is a huge plus
ACTIVE DATES
Until August 2019
