Customer Care Representative

See more job openings in Business Process Outsourcing


Our client is a German biotechnology company


•    Processes sales orders in SAP software for products from customer Purchase Orders that may be submitted by phone, FAX, email, or other eCommerce channels.
•    Invoices customers based upon product list prices and customer pricing from sales generated quotes in SFDC software.
•    Provides phone and email support to both customers and sales team on all questions of diverse or specialized scope related to order status, quotations, shipping dates, and billings.
•    Providing efficient, friendly and proactive customer service to customer emails and enquiries.
•    Responds to complex customer problems by systematically analyzing the situation and identifying root causes to ensure problems do not recur; identifies creative or resourceful approaches to resolving issues and overcomes organizational constraints/protocol when necessary to solve problems; monitors accounts and isolates potential problems early, so they are resolved before becoming serious.
•    Through various communication channels (phone, email, chat, etc.), proactively establishing a trusted advisor relationship that works to ensure customers’ overall satisfaction with products.
•    Other duties as assigned
•    Follow the Global Revenue Recognition Policy.
•    Logging all order and logistics complaints from customers.


•    Four (4) year Bachelor’s Degree is required.
•    At least 2 years of customer service experience in a contact center or billing department
•    Experience with order taking and/or billing
•    Minimum 2 years of work experience in Logistics, Supply Chain or Customer Care functions (order taking and/ billing in an MNC, 3rd party logistic or freight forwarding environment.
•    Familiar with standard office software (SAP/CRM/SFDC experience desirable)
•    Basic knowledge and/or experiences in Life Sciences preferred

September 19 – February 28, 2019


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