See more job openings in Business Process Outsourcing
CLIENT
Our client is a leading provider of Legal, Document, Research and Business Support Solutions
JOB DESCRIPTION
Operations Management (45%)
• Acts as the first point of contact for the operations of the business unit
• Develops internal processes and policy documents to support the business unit or company goals
• Oversees and coordinates operational issues to ensure smooth functioning of operations across all business units
• Monitors progress of the team’s deliverables and is responsible for quality and timely completion of the same
• Reviews staffing plans on a regular basis
• Sets productivity goals for the business unit
• Assigns tasks of appropriate complexity to direct reports
• Reviews service failures on a regular basis and initiates corrective measures
• Timely submits and maintains accurate operational and management reports required by the business unit
• Attends regular operations meetings and calls
People Management (40%)
• Conducts objectives setting, performance monitoring, and performance review of team members
• Provides coaching and feedback (formal and informal) on day-to-day operations, critical incidents, and work ethics of team members to enhance performance and arrest attrition
• Recognizes and rewards performance and ensures welfare measures are carried out
• Creates performance improvement plans for associates who are below target
• Ensures the proper implementation of the Company’s Code of Conduct and Discipline Management Process for the Department
• Ensures that the Department is updated on all Company communications and activities
• Encourages team members to participate in company activities
Reporting & Admin (15%)
• Approves/disapproves timekeeping applications of team members
• Ensures all members of the team go through security and compliance awareness programs and ensures that Information Security requirements and policies are adhered to
• Assists in the hiring of attorneys and paralegals and other members of the team, including on-boarding and off-boarding of Associates
Ad Hoc
• Leads special projects as assigned or needed
• Prepares reports and presentations as needed
JOB QUALIFICATION
• Contract Lifecycle Management technology platform expertise (Ariba ideally)
• E-Signature technology familiarity
• Experience managing a team of at least 8 lawyers, paralegals, contract administration professionals
• Experience liaising directly with U.S. corporate clients
• An understanding of U.S. commercial contracts
• Experience instituting quality control and quality assurance programs
• Law degree preferred
• Lean/Six Sigma credentials preferred
ACTIVE DATES
May 22 – February 28, 2019
