Contracts Administration Manager

See more job openings in Business Process Outsourcing


Our client is a leading provider of Legal, Document, Research and Business Support Solutions


Operations Management (45%)
•    Acts as the first point of contact for the operations of the business unit
•    Develops internal processes and policy documents to support the business unit or company goals
•    Oversees and coordinates operational issues to ensure smooth functioning of operations across all business units
•    Monitors progress of the team’s deliverables and is responsible for quality and timely completion of the same
•    Reviews staffing plans on a regular basis
•    Sets productivity goals for the business unit
•    Assigns tasks of appropriate complexity to direct reports
•    Reviews service failures on a regular basis and initiates corrective measures
•    Timely submits and maintains accurate operational and management reports required by the business unit
•    Attends regular operations meetings and calls

People Management (40%)
•    Conducts objectives setting, performance monitoring, and performance review of team members
•    Provides coaching and feedback (formal and informal) on day-to-day operations, critical incidents, and work ethics of team members to enhance performance and arrest attrition

•    Recognizes and rewards performance and ensures welfare measures are carried out
•    Creates performance improvement plans for associates who are below target
•    Ensures the proper implementation of the Company’s Code of Conduct and Discipline Management Process for the Department
•    Ensures that the Department is updated on all Company communications and activities
•    Encourages team members to participate in company activities

Reporting & Admin (15%)
•    Approves/disapproves timekeeping applications of team members
•    Ensures all members of the team go through security and compliance awareness programs and ensures that Information Security requirements and policies are adhered to
•    Assists in the hiring of attorneys and paralegals and other members of the team, including on-boarding and off-boarding of Associates

Ad Hoc
•    Leads special projects as assigned or needed
•    Prepares reports and presentations as needed


•    Contract Lifecycle Management technology platform expertise (Ariba ideally)
•    E-Signature technology familiarity
•    Experience managing a team of at least 8 lawyers, paralegals, contract administration professionals
•    Experience liaising directly with U.S. corporate clients
•    An understanding of U.S. commercial contracts
•    Experience instituting quality control and quality assurance programs
•    Law degree preferred
•    Lean/Six Sigma credentials preferred

May 22 – February 28, 2019


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