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CLIENT
Client is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, asset management, digital banking and insurance services.
JOB DESCRIPTION
• Design & maintenance of integrated centralised process and procedure library in the ARIS tool to increase the awareness and understanding of E2E processes
• Ensure quality and timeliness of process collateral in Project engagements
• Provide support and guidance to the business on process and procedure design principles, tools and techniques
• Establishing and monitoring effective relationships with business stakeholders is critical to ensure the successful delivery of the business outcomes.
JOB QUALIFICATION
• Sound knowledge of process architecture, linkage between process, systems, roles and products
• High proficiency in Word, Excel, PowerPoint, Outlook, ARIS
• Minimum of 3 years experience in process design / process analysis
• Solid understanding of process and procedure design best practices
• Well-developed Conceptual and Analytical skills
• Team building, negotiation and conflict resolution skills
• Flexibility – ability to adapt to changes and ad hoc issues
• Prioritisation – ability to prioritise projects and daily tasks
• Interpretation & analytical skills to translate business policies for the wider group
• Excellent communication skills – written and verbal
• Able to identify and implement creative solutions
• Relationship building and making communicative recommendations
• Customer focus – this role involves consideration of the best possible solution for both internal and external clients
ACTIVE DATES
Until March 30, 2019
