General Manager for a Shared Service Center


Our client is a shared service center


•    Responsible for planning, implementing and stabilizing work that is transitioning from multiple geographies as well as simplifying and re-engineering existing processes in order to improve efficiency, effectiveness and controls
•    Deliver performance (Quality, Cost, Time) in order to meet the agreed SLAs/KPIs for the Financial Towers of operation
•    Responsible for providing onsite management to troubleshoot, diagnose and resolve operational issues
•    Drives productivity initiatives to improve cost and performance
•    Manage risk during transition of new processes or work to Manila in order to minimize the impact on performance and stabilize operational delivery as quickly as possible
•    Works with the support organization to make sure that we have the right people, facilities and tools to meet the operational requirements
•    Recruit, develop and promote talent


•    Track record of success leading a shared service environment (“SSE”) or a large operation across a diverse set of finance functions and supply chain operations, including experience with Lean Six Sigma or other productivity/process improvement programs
•    Proven track record of establishing and managing a large team and shaping the environment
•    Strong working knowledge of US GAAP
•    Lift, shift and transformation experience, both as an individual contributor as well as a manager of such projects.
•    Project Management experience


June 08 – October 30, 2018


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