KSearch Asia KSearch Asia
  • Horton International
  • twitter
  • linked in
  • facebook
  • rss
  • Home
  • Our Firm
    • Our Corporate Mission and Core Values
    • Our Organization
    • Our Clients
    • About Horton International
    • Your Executive Search and Recruitment Team in Manila Works at Full Capacity, Virtually!
  • Executive Search & Recruitment
    • Practice Areas
    • Executive Search Process and Methodology
  • Featured Jobs
    • Top Management Job Openings
    • Finance and Accounting Job Openings
    • Information Technology Job Openings
    • HR and Administration Job Openings
    • Marketing and Sales Job Openings
    • Banking Job Openings
    • Business Process Outsourcing Job Openings
    • Other Job Openings
  • Send Resume
  • Our Executive Search Team In Action
  • Contact Us
KSearch Asia KSearch Asia
  • Home
  • Our Firm
    • Our Corporate Mission and Core Values
    • Our Organization
    • Our Clients
    • About Horton International
    • Your Executive Search and Recruitment Team in Manila Works at Full Capacity, Virtually!
  • Executive Search & Recruitment
    • Practice Areas
    • Executive Search Process and Methodology
  • Featured Jobs
    • Top Management Job Openings
    • Finance and Accounting Job Openings
    • Information Technology Job Openings
    • HR and Administration Job Openings
    • Marketing and Sales Job Openings
    • Banking Job Openings
    • Business Process Outsourcing Job Openings
    • Other Job Openings
  • Send Resume
  • Our Executive Search Team In Action
  • Contact Us
Oct 15

Service Delivery Director

See more job openings in Business Process Outsourcing

CLIENT

One of the largest background screening and HR Solutions company

JOB DESCRIPTION

•    Effectively manage the client case management teams to ensure required outputs are met in line with quantitative and qualitative goals; ensuring a smooth and systematic workflow; maximizing operational efficiencies as well as making recommendations to the senior leadership team to improve existing systems;
•    Drive high levels of standards and lead a culture of service and accountability across all aspects of the operation by providing an active focus on people development, which includes but is not limited to coaching, timely appraisals, ensuring development and retention of your direct reports.
•    Ensuring strong client relationships are built and maintained and that regular client liaison occurs
•    Implementing and monitoring progress of new improvement initiatives through regular engagement and consultation with relevant business stakeholders;
•    Providing expert advice, guidance and support to client managers and operational staff;
•    Co-ordination of operational resources to ensure delivery of products and services in line with service level and financial budgets.
•    Maintain the highest level of platform knowledge such that mapping and ongoing development of workflows to ensure optimal efficiency; speed, accuracy and client satisfaction, is achieved seamlessly
•    Maintain a high level of product and service knowledge to enable the explanation of our product range and their benefits to both internal and external clients
•    Manage the team to ensure client expectations are not only being met, but to increase client satisfaction by system enhancements and improvement in service delivery.
•    Ensure all NEW clients are effectively and efficiently on boarded.
•    Ensure all clients are effectively managed and grown.
•    Other duties as assigned by the company.

JOB QUALIFICATION

ACTIVE DATES
July 20 – February 28, 2019

btnapplynow

More Job Openings

  • Top Management Job Openings
  • Finance and Accounting Job Openings
  • Information Technology Job Openings
  • HR and Administration Job Openings
  • Marketing and Sales Job Openings
  • Banking Job Openings
  • Business Process Outsourcing Job Openings
  • Other Job Openings
  • Facebook
  • Twitter
  • Tumblr
  • Pinterest
  • Google+
  • LinkedIn
  • E-Mail

Leave a reply Cancel reply

Your email address will not be published. Required fields are marked *


CAPTCHA Image
Reload Image

More Job Openings

  • Top Management Job Openings
  • Finance and Accounting Job Openings
  • Information Technology Job Openings
  • Legal Practitioner Job Openings
  • HR and Administration Job Openings
  • Marketing and Sales Job Openings
  • Banking Job Openings
  • Business Process Outsourcing Job Openings
  • Other Job Openings

Latest News

© 2022 KSearch Asia Consulting, Inc. | Use of this site constitutes acceptance of our Terms of Service and Privacy Policy