JOB DESCRIPTION
- Monitors “Telecommunications Systems” performance to assure the dependable and uninterrupted operations of the company’s “Telecommunications Systems”.
- Identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units, and performs repairs and preventative maintenance.
- Troubleshoot entire “Telecommunications Systems” to determine if problems are hardware, software, cabling, data network, voice network, or PSTN provider.
- Receives, resolves and tracks trouble tickets.
- Corrects “Telecommunications Systems” alarms conditions.
- Perform preventative and routine maintenance.
- Determine back up components to maintain in stock.
- Dispatches appropriate vendor or vendors to correct any service issues beyond departments support.
- Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and any custom features.
- Assist in the setting up of home offices and remote sites.
- Performs moves, adds, changes, and upgrades.
- Will be required to be on call during scheduled periods.
- Terminates cable, cross connects, hubs, and routers.
- Test and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
- Review and prioritize items in the trouble ticket system while responding to work problem tickets and requests
JOB QUALIFICATION
- Must have and be able to maintain a strong customer service focus.
- Must be able to work and contribute in team oriented situations both directly and from remote locations.
- Must have basic knowledge of principles and practices regarding Call Center ACD, PBX systems; cable terminations, computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques.
URGENT HIRING
