Telecommunications Engineer


  • Monitors “Telecommunications Systems” performance to assure the dependable and uninterrupted operations of the company’s “Telecommunications Systems”.
  • Identifies and replaces malfunctioning or inoperative equipment, such as circuit cards or processing units, and performs repairs and preventative maintenance.
  • Troubleshoot entire “Telecommunications Systems” to determine if problems are hardware, software, cabling, data network, voice network, or PSTN provider.
  • Receives, resolves and tracks trouble tickets.
  • Corrects “Telecommunications Systems” alarms conditions.
  • Perform preventative and routine maintenance.
  • Determine back up components to maintain in stock.
  • Dispatches appropriate vendor or vendors to correct any service issues beyond departments support.
  • Sets up new users and relocates existing users with telephone extensions, calling features, voice mail, and any custom features.
  • Assist in the setting up of home offices and remote sites.
  • Performs moves, adds, changes, and upgrades.
  • Will be required to be on call during scheduled periods.
  • Terminates cable, cross connects, hubs, and routers.
  • Test and evaluates hardware and software to determine efficiency, reliability, and compatibility with existing systems.
  • Review and prioritize items in the trouble ticket system while responding to work problem tickets and requests


  • Must have and be able to maintain a strong customer service focus.
  • Must be able to work and contribute in team oriented situations both directly and from remote locations.
  • Must have basic knowledge of principles and practices regarding Call Center ACD, PBX systems; cable terminations, computer hardware and software systems with an emphasis in diagnostic and troubleshooting techniques.


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