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CLIENT:
Our client is South Asia’s largest hospitality group with presence across 230 cities and currently operating 3000+ hotels in India, China, Indonesia, Malaysia and Nepal.
JOB DESCRIPTION
• Primary responsibility is to drive better guest experience and ensure adherence of the company processes
• Inspect properties to ensure adherence to the standards
• Take measures to prevent revenue leakage
• Handle guest escalations and ensure a delightful experience for guests
• Train hotel staff on best practices for guest interactions as well as using internal systems
• Ensure high visibility of the brand at the property site and notify central team if brand is hampered
• Provide inputs to central team on the appropriate pricing of the property
JOB QUALIFICATION
● 3-5 years of high quality experience in operations, preferably in hotel management
● High degree of ownership, roll-up-your-sleeve attitude & willingness to get task completed
● Willingness to be available for guests whenever required
● Comfortable working in early-stage, cross-functional setups requiring the candidate to collaborate with multiple teams locally as well as globally
ACTIVE DATES
Until August 2019
