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JOB DESCRIPTION
• Become a trusted advisor to sponsor and change management practitioner by offering relevant and effective change management advice and support
• Enable the sponsor and change practitioner to grow internal capabilities to maximize the benefits of change
• Maintain alignment with client’s specific needs to accelerate results on large, complex changes and high-risk initiatives
• Identify and bridge the gap between the sponsor and change practitioner’s knowledge and ability
• Offer a balance between change management theory and real-life application; may even commission studies or research to deepen change management knowledge, validate or develop approaches
• Apply real-life experience to assist the sponsor and change practitioner to identify and navigate organizational dynamics that impact change outcomes
• Strong in business partnerships, and can really collaborate with leaders in operations, understanding their concerns and pain points from a human relations perspective
• Strategic but also tactical as this person should know how to roll up his sleeves (here in our company for example, we do our own PowerPoint presentations, do our own analyses in excel, etc.) so this person should not be that dependent on his / her staff for deliverables. This person will do some analytics and review for payroll processing.
• Support continuous and successful change management application to one or multiple programs or projects at multiple clients in parallel
• Help clients define success for their selected changes and then support them to achieve their desired outcomes
• Assess program or project health based on baseline measurements and metrics
• Provide guidance in applying change management tools
• Equip, enable and support the client’s change practitioner and sponsor
• Act as a coach by leveraging real-life experiences and the chosen methodology to support and accelerate the client’s success – whether standardized or emergent
• Design, implement, and evolve a framework and process for long-term client support and engagement
• Provide ongoing support and follow-up to ensure a continued, relational client experience
• Respond in a timely manner to customer requests (phone and e-mail)
• Conduct final assessments to evaluate successes, document lessons learned, and propose integration of the company’s methodologies with other organizational change initiatives
• Remain current on research, methods and tools to support client success
JOB QUALIFICATION
• At least 5 years of cumulative organization design, organization development, change management, preferably in a corporate setting
• Thorough understanding of industry-accepted change management research, methodologies and tools
• Ability to apply change management methodologies and actions to drive organizational results
• Ability to anticipate, assess and creatively overcome change management barriers
• Understanding and awareness of the nuances involved in applying advanced and/or difficult change management applications across varied domains & contexts
• Professional maturity to include executive-level career and change management experience
• Sophisticated business acumen and instincts
• Exceptional relationship building skills
• Ability to frame the challenge and scope of client issues in terms that are easy to understand
• Ability to influence and mobilize action in a way that empowers others
• Strong organizational skills and attention to detail
• Dependable self-starter that doesn’t require daily oversight from others
• Excellent written and verbal communication skills
• Ability to critically think and analyze ambiguous situations
• Demonstrated skill in interacting with all organizational levels (exec to frontline employees)
• Ability to answer difficult questions and/or share difficult feedback with diplomacy and tact
ACTIVE DATES
July 24 – September 30, 2018
