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Our client is a finance shared service center of a BPO company


•    P&L Cost Ownership for all expenses incurring at the sites

•    Owners & deployment facilitators for all organizational processes namely – Ops Performance & Governance, Operations Management Practices, People Performance Management, etc

•    Engage and manage stakeholder relationships – Service Delivery leads, Global Process Leaders, Industry Leaders

•    Produce business cases, secure benefit realization and track realized benefits against target

•    Drive standard practices around planning & capacity management as well as all HR practices

•    Preparing locations to intake the consolidation related movement and be SPOC for other functions to drive integrated transition  plans & governance around it

•    Coach Service Delivery Leads to identify, manage, select and charter process and quality improvement opportunities

•    Mobilize projects that directly contribute to goals, ensuring projects fit strategically, have significant financial benefit opportunity and engage employees in SE framework

•    Lead delivery of large / complex process and quality improvements

•    Establish process management, and continuous improvement frameworks to sustain and grow benefits post project


•    Significant experience in the BPO industry
•    Ability to work within a commercial framework and develop and deliver services to service level and cost parameters
•    Leadership skills with the ability to motivate engage and drive high performance from large teams.
•    Excellent people management skills with the ability to guide coach and develop team members.
•    Ability to communicate effectively with people at all organisational levels.
•    Excellent stakeholder management skills with the ability to inform influence and engage with a broad range of groups.


June 06 – February 28, 2019


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