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Sep 08

Documentation Team Lead

CLIENT: 

Our client is a start up logistics global business services center. 

JOB DESCRIPTION

• Manage and lead a team of documents representatives and team leads to achieve high customer satisfaction.
• Lead the team to achieve the productivity and quality to meet the requirements of the business service level agreement
• Monitor and allocate resources according to productivity level in order to achieve service excellence

• Provide trainings to existing and new staff on customer specific process and requirements. 

• Direct documentation reps to solve daily operation issues. Ensure issues are escalated to management timely. 

• Pro-actively communicate with internal customers and external customers on industrial, country and company initiatives and changes. 
 

JOB QUALIFICATION

• 6+ years of working experience in logistics with at least 3 years in team leader capacity
• Experience in the BPO or SSC 
• Preferably has migration experience
• Must be willing to work in Ortigas, hybrid set up

 

ACTIVE DATES
Urgent Hiring!

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