Training and Quality Manager

See more job openings in Business Process Outsourcing


A leading global financial services.


•    Manage Business Partner relationships (CCC) by meeting with them to close gaps, share results, present trends with the goal of continuously improving Quality & Training in the CCC.
•    Manage the development, and creation of new Quality Programs that support the business strategy, and keep in line with the Quality Framework and Guiding Principles
•    Work with team members to ensure quality of feedback and application of the QD & Training  methodology and provide coaching, feedback and tools to promote success and improvement of staff
•    Manage and schedule the training requested and make
necessary adjustments as required
•    Evaluate and report on training outcomes to meet the   expectations of business partner(s)
•    Continuously strive to improve training delivery practices by keeping current on industry trends and identifying and executing on opportunities that will bring business value.
•    Recruit, onboard, manage and develop staff
•    Supervise the delivery of quality assurance assessments as defined in the SLA, in terms of quality, quantity and timeliness
•    Subject Matter Expert for the application of Quality Development methodologies and principles


•    University degree, possibly a Quality related certification / diploma and 4-6 years’ work experience, in a variety of streams or in a single stream (area of specialty)
•    Adult Learning accreditation or Bachelor of Education Degree is recommended
•    Previous experience working with a North American company
•    This position requires making presentations to business partners and clients on occasion
•    Understanding the impact of projects or changes on other QD functional teams
•    Even though assigned to a specific business partner, need to be aware of repercussion of decisions, projects, issues on other QD teams

September 06 – February 28, 2019


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