CLIENT
Our client is a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on any device, from anywhere in the world.
JOB DESCRIPTION
- We are seeking a dynamic and experienced Head of Customer Experience to lead and enhance our customer journey. The ideal candidate will have a deep understanding of customer needs, exceptional communication skills, and a proven track record of implementing strategies that elevate customer satisfaction and loyalty.
- As the Head of Customer Experience, you will be responsible for ensuring that every interaction with our company reflects our commitment to excellence and innovation.
JOB QUALIFICATION
- Bachelor’s degree in Business, Marketing, Design, or a related field (Master’s degree preferred).
Proven experience (5+ years) in a customer experience leadership role, preferably within the design or creative industry. - Strong understanding of customer experience principles, methodologies, and best practices.
Excellent analytical skills with the ability to interpret data and translate insights into actionable strategies. - Exceptional communication, interpersonal, and leadership skills.
- Ability to work collaboratively in a fast-paced, dynamic environment.
- Proficiency in customer experience management tools and software.
ACTIVE DATES
Urgent hiring!
