See more job openings in Business Process Outsourcing


A KPO. Provides research services, business services, document services, and legal services to Fortune 500 clients


•    Manage day-to-day studio operations and budget, including short and long-term operational planning with shifting priorities.
•    Act as a leader in the studio; ensure standard operating procedures are followed, identify inefficiencies in workflow and drive a culture of continuous improvement.
•    Set daily production goals and ensure resources are in place to meet targets, coordinating directly with teams. Report out on daily progress to cross-functional leaders to ensure complete transparency of studio progress.
•    Represent the studio team during daily status meetings.
•    Maintain cooperative disposition while balancing creative needs with business strategy and fiscal responsibility.
•    Forecast bottlenecks & initiate plan to ensure team has appropriate resources to adapt.

Client management
•    Promote the studio across the global business, identifying business opportunities and areas where the Design Studio could add value to our clients
•    Ensure high levels of client service and the efficient running of the studio through adherence to all best practice processes and recommending improvements
•    Meet with clients on a regular basis to provide a progress health-check throughout the life of high-level projects. Identify and pro-actively plan for future projects that are known to the client
•    Ability to build relationships with clients at all levels
•    Manage Client escalations and ensure service recovery
•    Implement Continuous Improvement
Project leadership
•    Take complex high-level design briefs, and communicate this information clearly to relevant members of the team/client in both written and verbal form
•    Handle the project management of the larger high-level tasks, to ensure the creative and professional solutions are in line with the campaign’s strategic goals, the clients’ preferred style and brand guidelines
•    Experience of managing a team of highly creative designers, helping them to deliver compelling and professional solutions within strict corporate guidelines to tight deadlines and on budget
•    Exemplary project and people management skills are essential to ensure the smooth running of the diverse and creative team


•    Excellent client-facing and communication skills, with a confident personality

•    Excellent verbal, written and listening communication skills, team-building skills, as well as creative and artistic presentation skills

•    In-depth knowledge of brand positioning, industry trends
•    Creative and artistic presentation skills
•    Ability to convey ideas in an oral presentation in an exciting and engaging manner
•    In-depth knowledge of brand positioning, industry trends

•    Substantial experience within the design industry of which a considerable period of this experience would be as a senior creative developing impactful marketing campaigns

•    Superb written communication skills, can convey complex concepts clearly
•    Prior experience in digital design, with digital media experience and information design
•    Exceptional Adobe creative software skills

•    High degree of competency in HTML coding, a ‘digital native’ with good experience as a web and digital designer
•    Minimum 7+ years of relevant experience
•    Any graduate
•    Must have experience managing operations for a production studio
•    Ability to influence and build successful working relationships with a diverse set of partners.

June 22 – February 28, 2019


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