• Lead and develop bank strategies to protect customers from fraud, reduce fraud losses, and manage the impact of fraud on employees and society at large.

• Conduct an objective, fair, thorough, unbiased, and timely investigations and sanctions into any fraud or abuse committed by clients

• Lead a fraud team to combat all aspects of fraud across all channels including card fraud, first party fraud, remote channel fraud, non-plastic fraud and internal fraud. The investigation covers complex and high value external fraud cases and all internal fraud cases.

• Collaborate internally and externally with key stakeholders to build security defenses while finding the right balance between fraud risk and customer service

• Take ownership of investigative policies that work in concert with other policies and processes for a smooth operating model.

• Design and support technology, system and process changes to combat fraud.

   

JOB QUALIFICATION

•  Understand the risks associated with work
• Have a recent track record in a financial crimes role at a financial institution and/or as a recognized industry expert
• Extensive experience in conducting complex fraud investigations
• Deep understanding of fraud threats and risks in financial institutions
• Strong communication skills to deal with stakeholders in complex and sensitive situations, complemented by an awareness of the legal, statutory and regulatory environment.
• Be a good people manager, inspire and nurture your team to do their best work