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CLIENT
Our client is one of the world’s leading mobility and logistics companies, with nine business units active in all segments of the transport market
JOB DESCRIPTION
• General Management of the BPO center in al day-to-day and ad hoc matters in line with financial targets set;
• Manage and lead all team members assigned from disciplinary area to quality of work perspective
• Ensure operational efficiency and that the cost structure in the SSC remains competitive
• Providing advice to stakeholders in exploring off shoring initiatives
• Drive continuous improvement within the teams. Ensure full compliance with agreed KPI set.
• Comprehensive coordination and project management of future off-shoring initiatives, including but not limited to:
o Risk assessment and mitigation planning
o In-depth process documentation
o Recruitment, selection and training of new staff
o Execution of migration tasks
o Final implementation/ ‘go live’ management
o Troubleshooting
• Ensuring a motivated and engaged team through employment engagement activities as well as Learning Development initiatives that will ensure that the team stays abreast of developments and well equipped to handle the evolving business initiatives
• Coach leaders to drive engaged teams while pursuing performance excellence
JOB QUALIFICATION
• Minimum of 7 years experience in BPO industry, thereof at least 3 years in Deputy GM position (in large BPO set up) of GM Position (in/similar/medium BPO Set up)
• Business Management / finance, logistics engineering or similar background
• Strong knowledge of process mapping and outsourcing implementation
• Previous
General Skills Requirements:
• Well-developed senior leadership skills, good and positive attitude, diplomatic but very assertive character
• Excellent project management skills, open and proactive communication behaviour
• Proven ‘hands on’ migration track record, esp. considering strong process documentation and process management skills
• Self – starter, very reliable and disciplined working style without direct control
• Analytical, Meticulous, thorough and structured working approach, work well under pressure
• Excellent English skills (written and spoken)
ACTIVE DATES
June 19 – February 28, 2019
