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Oct 12

Accounting Service Performance Manager

See more job openings in Finance and Accounting

CLIENT

An engineering solutions company

JOB DESCRIPTION

Oversee the Accounting Service Delivery based on KPI’s/SLA’s

Support the SSC regional business partners and GPO’s (Service Delivery and Process Standardization) in Governance and Performance monitoring of the BPO Service Provider:

o    Set up customized Dashboards for SSC Management and other company’s Stakeholders
o    Support of the operational business by analysis of the SLA’s, KPI’s and other relevant figures
o    Support the SSC Office in contractual matters and performance controlling
o    Support and preparation of the weekly regional calls, monthly Service Management Councils and quarterly Joint Review Meetings

JOB QUALIFICATION

•    Must have Shared Service Center or BPO experience
•    Must have experience in PTP, OTC and RTR
•    Strong Stakeholder Management
•    Vendor Management experience is an advantage
•    Strong in process improvement, six sigma a plus

ACTIVE DATES

June 08 – February 28, 2019

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