Information Technology

position Voice Engineer expand


he world’s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to


                    Maintain and develop a professional level of understanding of the core voice & network infrastructure within the global group.

                    Provide 3rd level technical support for integrated voice systems and networks

                    Provide fault analysis and fix on the core VoIP/TDM voice infrastructure, switches, routers and firewalls

                    Provide configuration expertise on voice, LAN and WAN infrastructure

                    Ensure effective and timely escalation of complex faults into the Group IT structure

                    Support L1 and L2 teams for incident escalations

                    Provide an effective, clear, concise, and professional response and solution(s) to reported problems, including the proficient diagnosis and repair of complex network faults with Customer service being paramount

                    Provide technical assistance and training, as and when requested, to internal and external customers

                    Ensure that all requests and work undertaken is logged and maintained effectively throughout the lifecycle of the incident

                    Participate on network-related projects

                    Carry out additional responsibilities as requested by Line Management


  •         Ensure that all customer information is kept secure and not     disclosed to non-Group IT personnel

                    Our ideal candidate should have been working for 5 years in a global company within a voice/network technical support function. They should have excellent English language communication skills (written and verbal), be motivated and both customer and service focused.

                    Possess a college degree in the field of telecommunications or equivalent work experience with Cisco Voice specializations

                    Experience with multivendor voice platform implementation and architectures

                    Attention to detail and the ability to consistently follow a documented process

                    Highly motivated to expand their technical skills and qualifications further

                    Must have strong troubleshooting abilities. Must be able to quickly analyze data, provide guidance to support teams and understand critical business needs

                    Good organizational, time management, and service delivery skills is required.

                    Ability to work deadlines and work as part of a team

                    Excellent problem solving skills

                    Ability to work in a 24x7 shift based environment CCNA required; CCNP preferred

                    Minimum of 5 years’ experience related to Cisco IP telephony in an Operational role, including – CUCM (version 4, 5, 7 and 8), Cisco Unity, CME, SIP, H323, MGCP, SCCP, CUBE, VG224

                    Detailed understanding of carrier technologies such as T1/PRI, ISDN, MPLS, IPVPN, DIA, L2tp, BGP

                    Working knowledge on VoIP Phone Provisioning (Cisco, Polycom, Zyxel, SNOM), VoIP Gateways

                    Understanding other PABX System; Asterisk is a plus

                    Knowledge of advanced fault diagnostics and resolution in one of the mainstream global voice technologies is expected Network

                    Working knowledge of LAN - Switching & Routing, HSRP, ACL, DHCP, TFTP, IP SLA, Spanning-tree

                    Understanding of Firewalls

                    Understanding current Internet and network protocols, operating systems, and standards

                    Linux skills is a plus

                    Experience on Open source system; primarily Linux, MYSQL, PHP, Asterisk

                    Knowledge of TFTP, HTTPD, IPTABLES, DHCP, Wireshark


ACTIVE DATES November 04 - February 28, 2017
Apply now!

position We are Doing More Executive Search in the Philippines! expand


Across all industries


Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don't find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

·         Directly send your resume via email -->

·         You may also click the "Apply Now!" button or visit the link -->

·         Get in touch with our Executive Team -->


Managerial/Top/Higher Levels

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