Business Process Outsourcing

position Fraud Operations Manager expand

CLIENT

Worldwide money transfer company based in New York

JOB DESCRIPTION

·         This position will be responsible for initiating fraud prevention projects and conducting internal and external fraud prevention processes

·         The Operations Manager - Fraud role will contribute to the overall strategy with daily fraud investigation in operations

·         Leads a team of Fraud Analysts in day-to-day functions, including directing, planning, supervising and evaluating the work of assigned staffs

·         Develop and implement business plans and strategies to ensure a comprehensive fraud control environment

·         Provide and manage a robust and efficient fraud management operation and ensure that best practices in fraud management are implemented to protect the businesses reputation, revenues and operations

·         Develop control measures and analytical procedures to prevent and control fraud losses

·         Actively collaborate with line and business managers to understand the business, identify risk issues and promote solutions to manage relevant fraud risks

 

JOB QUALIFICATION

  • Candidate must possess at least Bachelor’s/College Degree in any field
  • Exceptional verbal and communications skills, can work well with a team
  • 7 + years of work experience in Financial Services with at least 3-4 years of experience in Fraud or Risk Management
  • Preferably Assistant Manager/Manager specializing in Financial Services
  • Optimistic leader: must have enthusiastic attitude and are passionate towards employees and work
  • Applicants must be willing to work in Ortigas

Amenable to work on a Mid-afternoon shift

 

ACTIVE DATES December 02 - May 30, 2017
Apply now!

position Contact Center Head expand

CLIENT

one of the Philippines' leading universal banks serving retail, commercial, corporate and institutional clients

JOB DESCRIPTION

·         Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.

·         Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.

 

·         Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.

·         Meets call center financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.

 

·         Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.

 

·         Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.

 

JOB QUALIFICATION

·         Must have financial services client

·         Customer focus

·         People Skills

·         People Management

Stakeholder management

 

ACTIVE DATES October 14 - May 30, 2017
Apply now!

position General Manager expand

CLIENT

Our client is the number 1 online English learning services in Korea and Japan

JOB DESCRIPTION

  • Internalize, align and lead company core values and culture to the team
  • Observe and enhance quality-driven operation standards while contributing information and analysis to organizational strategic plans and reviews
  • Determine teaching center operational strategies by conducting operational data analyses, performance reviews, and capacity and utilization planning
  • Optimize and enhance teaching center operations by monitoring performance of customer-facing agents (teachers) by identifying and resolving problems; preparing and completing action plans; completing operation analyses; managing process improvement and quality assurance programs
  • Lead center-wide objectives by assigning, coaching, counseling, and disciplining officers and team leaders; administering scheduling systems; communicating job expectations; enforcing policies and procedures
  •  
    • Act as the first level of escalation and resolve all people issues within the team through proactive feedback, 1:1 coaching sessions & team meetings/collaboration.
  • Prepare call center performance reports by collecting, analyzing, and summarizing data and trends.
  •  
    • Responsible for managing people metrics within the team eg. Attrition, absenteeism, schedule adherence, student (customer) satisfaction score, complaint, etc.
  •  
    • Analyze current trends and develop solutions addressing identified performance and process issues.
  •  
    • Responsible for daily, weekly, monthly, quarterly reporting to HQ.
  • Lead change management by accepting ownership for accomplishing new and different initiatives and policies; exploring opportunities to add value to job accomplishments.
  • Ensure contingency plans are in place for all services in case of emergency, including business/operation recovery plans.
  •  
    • Maintains equipment by evaluating and installing equipment; developing preventive maintenance programs; evaluating and implementing upgrades.
  •  
    • Handle HQ escalations, requests and provide timely problem-solving resolutions.

 

JOB QUALIFICATION

  • 10+ years of operation management experience at a 200+ call center or BPO center
  • Strong leadership(people management) and teamwork skills
  • Strong communication skills in English (Must be fluent in both verbal and written English)
  • Strong collecting and analytical skills of data and planning (policy and operational process) skills for process improvement, as well as project management skills
  • Strong problem solving skills

 

ACTIVE DATES December 02 - May 30, 2017
Apply now!

position Lease Admin Senior Manager expand

CLIENT

Our client is the world's leading provider of office space, virtual office services, meeting rooms & business services.

JOB DESCRIPTION

·         Manages the team ensuring compliance with Group guidelines, policies and procedures, represents the interest of the Group with the global organization

·         Aligns team goals and objectives (flow down) with those of the group at the beginning of the year and makes necessary changes to any variations in actual vs planned performance throughout the year

·         Involvement is strategic support of the Group’s global real estate portfolio throughout its life cycle from the initial implementation (NCO, Acquisition) to renegotiation/disposition (existing Centres)

·         Ensures landlord invoice validation process is seamless with A/P, regional/country property and landlords; monitors KPIs and gets involved in discrepancy corrective actions as required

·         Take charge of the strategic direction of the GSC lease admin and landlord invoice validation, including developing, agreeing lease admin and landlord invoice validation processes and procedures with the appropriate stakeholders

·         Responsible for developing and leading the delivery of specific lease admin and landlord invoice validation projects, setting goals and objectives and measuring success

·         Creation of solutions to existing and new challenges leveraging in-house and external subject matter “best in class” experts, knowledge and tools

·         Developing positive business relationships with the company’s lease admin and L/L invoice validation user organizations and stakeholders

·         Keep up to date with the Group developments, communicate as appropriate to the team

  • Takes responsibility for coaching team members and developing future leaders
  • A valued and contributory member of the GSC leadership team
  • Sets and monitors teams KPIs, engages teams where necessary

 

JOB QUALIFICATION

·         Has 10 years relevant experience in lease administration and/or finance -  invoice

processing/validation preferably in a global corporate lease admin/finance team

·         Degree in Finance/Accountancy or a related subject

·         Has strong interpersonal and management skills including the ability to work independently using initiative and being flexible to changing priorities and deadlines

·         Strong knowledge of major markets in lease administration and/or landlord invoice processing, A/P processes in a back-office environment

·         Fluent in English both written and verbal; strong communication skills

 

ACTIVE DATES January 30 - May 30, 2017
Apply now!

position We are Doing More Executive Search in the Philippines! expand

CLIENT

Across all industries

JOB DESCRIPTION

Not all of our job requirements are posted online due to the confidential nature of the executive recruitment. If you don't find your match based on the listed vacancies, you may still submit your CV to us and rest assured that it will be considered for more possible employment opportunities in the Philippines.

You may reach us in 3 ways!

·         Directly send your resume via email --> lvarias@ksearchasia.com

·         You may also click the "Apply Now!" button or visit the link --> http://ksearchasia.com/send.aspx

·         Get in touch with our Executive Team --> http://ksearchasia.com/contact.aspx

JOB QUALIFICATION

Managerial/Top/Higher Levels

ACTIVE DATES Ongoing
Apply now!
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